Care inc. is a community organisation set up to ensure low income consumers are treated fairly and have support to overcome debt.


Financial Counselling Service

Telephone Helpline

If you would like to contact the service you can telephone a financial counsellor, who can give you information about your particular situation and/or make an appointment for you with the most suitable Care service.

The telephone information service is available weekdays between 9.00am – 4.30pm

Phone 1800 007 007


After-hours Drop-in Service

Wednesday 4.30 – 6.30pm. People will be seen in order that they arrive.

The service

  Provides information on financial issues such as budgeting and options on dealing with debt

  Will prepare a budget if required

  Makes referrals to other services where appropriate

  Does not write or phone creditor’s on your behalf

  Does not give out money

Outreach Service:

Care operates outreach services at:

  Lanyon Community Centr e

  Kippax Uniting Care

  Gungahlin Child & Family Centre


For an appointment call 1800 007 007

Information Appointments

When you speak to a financial counsellor you may find that you need more than quick information over the telephone. Information appointments with a financial counsellor can be made to provide you with more detailed information and assessment of your financial situation or a referral to another service. These appointments may take up to two hours.

Financial Counselling Casework Service

This service is for people who have more complex needs requiring financial counselling and ongoing support and advocacy. The service works in a way that recognises underlying issues that affect people’s financial life and well-being.

In the casework service, you are allocated a financial counsellor. You and your counsellor work together. This may involve checking that you are legally liable for the debts, checking that you are receiving all your entitlements, undertaking an assessment of your current financial situation, explaining your options, contacting creditors to negotiate payment arrangements and linking to other supports that you request.

Housing Financial Counselling Service

This service assists Housing ACT and community housing tenants who have rental arrears. It includes short term or ongoing assistance for clients.

Gambling Financial Counselling Service

This service assists people who are affected by problem gambling. The financial counsellor can:

  provide assistance and support to clients or their families in relation to their financial issues

  provide options to assist in resolving financial matters

  refer to other specialist services where appropriate

"Ensuring low income and vulnerable consumers are treated fairly and to support them to overcome debt"

Care Inc. Financial Counselling Service © 2012 Disclaimer: This site is not intended to replace direct financial counselling or legal advice. Every effort has been made to ensure the information on the site is accurate. Although we will update it regularly, there may be mistakes and things may change.